Managed Services

Managed Services

DigitalTrack Managed Services is designed to handle the daily operations of your IT Infrastructure providing the capability to your company end-users and therefore allowing in-house IT to focus on more strategic IT programs, also freeing your team to focus on your business’ core competencies.

Image Description

Field Management
Service

DigitalTrack provides highly trained and certified team of field engineers providing multi-vendor technology support for your IT infrastructure. The combination of Field Management Service along with RIM will significantly enhance to cost-effectiveness of IT Infrastructure support.IT Facility Management Services are designed to cater the requirements of enterprises for efficient monitoring and management of their infrastructure that includes operating systems, servers, networks, database, application, storage etc.

  • End User Support
  • Server & Storage Support
  • Network Support
  • Security Support

Explore
Image Description

Remote Infrastructure Management

DigitalTrack provides proactive and predictive remote diagnostics and resolution support and advanced analytics from a state-of-the-art Remote Management Centre. With our strong bonding with the OEM’s and excellence in solution implementation capability our aim is to continuously deliver superior performance and value to our clients by providing strong support model.

  • All Network and IT Infra - monitoring, alerting and Reporting
  • Customized Dashboards as per the customer requirements
  • Storage Monitoring and Alerting
  • Applications Monitoring and Alerting
  • Route Cause Analysis Report
  • Problem Analysis and remedy
  • Sustained Support Model


Image Description

Monitoring-as-a-Service                  

DigitalTrack provides first in its class Monitoring as a Service for Small, Medium and Large Enterprises PAN India in a Subscription Model. Monitoring IT Infra has become a necessity for all IT enabled businesses to avoid downtime through proactive approach.                                                    

  • Powered by PRTG
  • Periodic Weekly, Quarterly Pricing
  • No Licensing/Hardware Cost
  • Proactive approach to monitor network resiliency
  • Automated and Flexible alerting
  • Distributed Monitoring through RP
  • Real-time and Customized Dashboards
  • Customized Reports




“Companies that derive value from A.I. are more likely to integrate their A.I. strategy with their overall corporate strategy.”

MIT Sloan