Digital Track Customer Questionare

Dear Valued Customer:

Greeting from DIGITALTRACK SOLUTIONS PVT LTD, We would like to thank you for giving us the opportunity to serve you. Please help us to serve you better by being kind enough to answering to some of the questions asked,request you to kindly spend your valuble time to tell us about the service that you had received so far. We appreciate your concern and at the same time we need your guidance to make sure, we exceed your expectations...

Customer Details:

First Name	Address	Company
Email	Pincode	City
Mobile	Phone	Fax
State	Last Name

1.In thinking about your experience with DigitalTrack Solutions. How was the quality of service you received?

PoorAverageGoodThe Best

2. If you have indicated that the support was poor/average, could you please describe what went wrong?

3.The process for getting your concerns resolved was:

PoorAverageGoodThe Best

4. Time it took for the support person to answer your question or resolve your issue?

PoorAverageGoodThe Best

5. Support Representative was:

Knowledgeable and understood your issue easily?

PoorAverageGoodThe Best

6. Able to handle your problem quickly and up to your satisfaction

PoorAverageGoodThe Best

7.Courteous and professional

YesNo

8.Would you recommend DigitalTrack Solutions services to your contacts?

Very high valueAverage ValueLow ValueUn Accepatable Poor Value

9. In your terms, let us know the methods we should adapt to fine tune the quality of service.